1. How long are shipping times?

Your products will ship within one to five days of placing your order, and then take 10-20 days to reach your doorstep. Each product at Kandid has an estimated delivery time that you can find in the product description.

2. How do I know if my item has been shipped?

Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.

3. What's your return policy?

Instead of returning items, you can contact us within 30 days of your purchase for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we'll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

4. Can I cancel my order?

Cancellations are possible if you do not receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

5. What happens if I receive the wrong item?

If there's an issue with your order - if its the wrong color, model, defective, or otherwise not exactly what you wanted -  then simply notify us, and we'll give you a refund. You won't be asked to ship the product back to us.

6. Do you offer exchanges?

We do not offer exchanges - However, if for any reason you didn't get the exact product you expected, just let us know and we'll get you a new one.

7. What should I expect to receive?

Each pair of glasses comes with non prescription lenses of your choice (A, B or C), a package box, a frame case, sac and a lens cloth.

8. Do I have to choose a lens type to complete my order?

Each frame comes with one pair of lenses of your choice. You will find the recommended usage of each lens type in the product description and then you will be able to choose the one that's most suitable for your needs. If you have doubts on this matter, please do not hesitate to email us before placing your order at